Reviews

I was well treated. Staff were efficient, friendly and knowledgeable. The procedure for cataract surgery and vision correction went well. The instructions for pre and post surgery were also good. I had no problems.

Dr. Herzig and his entire care team were very professional and provided excellent services. The process from the initial consultation through the pre-op and surgery were very well organized. They were reachable and helpful when I needed the reassurance. Thank you.

The staff & Dr Herzig are a class act.I had cataract surgery in both eyes on the same day, Im sorry I waited so long.

I just completed the process of cataract surgery with light adjustable lens exchange.The Herzig team were all very personable, professional and efficient and Im more than pleased with the outcome - surpassed my expectations. A special thanks to Leanne for her positive energy and prompt response to my many queries and to Dr. Baig. Dr. Baig was consistently calm, patient and very clear in his explanations and responses to my concerns. He never appeared rushed, even at the end of a very busy day where things had gotten a bit backed up.I did find my first pre-op in October less than re- assuring when the documented procedure and dominant eye were incorrect, and I was told a sedative I was concerned about was not used - when in fact it is routinely part of the procedure. A bit more attention to detail may be required here.A few other recommendations I would make include 1. Providing more advanced notice & choice of follow- up appointment times. I realize the specialized nature of this procedure & the coordination with many team members makes this tricky but, there were at least 2 instances where 2-5 weeks notice could have been at least tentatively provided - instead of less than one. This did improve when I made a bit of a fuss. 2. I wonder if there might be some re- cycling process that could be explored for all the post-op glasses -that are headed for the blue box & 3. A coat rack!Thanks to all for my new vision- I would definitely recommend Herzig & Dr. Baig.

Edit: the admin team and especially Sophia are very helpful in assisting me to avoid getting my drivers license suspended.The operation itself was a good experience; the medical team was compassionate and professional, but the admin team really dropped the ball multiple times.1. After the first consultation, I never received the follow up information promised and I had to chase the admin team to do the next step.2. Post operation, the admin team promised to send the form to the ministry of transportation to update my drivers license, but they forgot to do it.3. A month later, when I asked them to send in the form, they sent in an empty form which confused the ministry of transportation, and I received a letter stating that my drivers license will be suspended if no additional test result is received in 30 days.I appreciate the excellent care provided by the staff.