I recently had cataract removal and a corrective lens installed in both eyes at your institute. My first impression was how quickly you scheduled my examination and my surgery, in response to our plans to go South for a 2 month vacation, within 3 weeks, I did not expect such an accommodation to our schedule from such a busy medical centre.
My second impression was during the pre-surgery examination when all of the staff were not only very friendly and comforting in a stressful situation, but equally as important they were efficient, competent and very professional.
My third impression came on the day of surgery, it was first on-time, no waiting, but more important you and your staff were able to quell my nervous feelings by your professionalism and calm manner. The procedure was quick, efficient, with no discomfort and I was immediately able to see with a clarity of detail and colour that was nothing short of amazing. I can now read, drive, do everything without glasses, which I’ve worn for 43 years. I could not stop telling everyone how beautiful the colours were, colours and detail that I didn’t know I was missing all these years.
My last impression is my experience post-surgery, or better stated as no issues, no sensation, no discomfort, nothing, just beautiful clear vision. I have not had a single side effect or incident following my surgery; I will be a continued ambassador for your clinic.
As a result of my experience, my wife is now scheduled for a similar procedure in May. I also called my brother, who has had eye problems all of his life and told him that I could not have asked for, nor expected the incredible treatment I received from you and all of your staff, and he needed to come to Toronto and have an examination to discover what you could do for him. He did come and was equally impressed and is havinghis surgery next week. I will continue to confidently recommend you and your associates to everyone I know who are in need of your services. Please accept my sincere expression of gratitude, to you and all of your staff, from the front deskto the recovery room, you were all fantastic.
