Reviews

Hello,While this is a commendation for a specific employee (Sophia) of the Herzig Eye Institute in Toronto, it is also reflective of the entire culture of all the staff who work there.-I am writing to express my sincere appreciation for the exceptional customer service provided by Sophia, who I had the pleasure of speaking with yesterday. Sophias exemplary professionalism, quick thinking and dedication to ensuring customer satisfaction truly made a lasting impression on me.After encountering a less than satisfactory experience that prompted me to leave a negative review on Google, Sophias remarkable ability to handle the situation with grace and efficiency completely turned my perception around. She demonstrated unparalleled on-the-spot recovery skills, swiftly addressing the issues at hand and going above and beyond to rectify them.What truly set Sophia apart was her unwavering commitment to ensuring that I left our discussion not only satisfied but genuinely valued. She quickly transformed what was a negative encounter, into a truly delightful and memorable experience. Her professionalism, empathy, and quick problem-solving abilities are a testament to her dedication to providing great service.Thanks to Sophias efforts, my perspective immediately shifted, and I was compelled to not only retract my negative review but now, commend her outstanding service.It is clear that Sophia is an invaluable asset to the Herzig team as her dedication to excellence undoubtedly left a positive and lasting impression on me, and I am grateful for the opportunity to have experienced such remarkable service.Thank you Sophia - Herzig has a GEM in you!Sincerely,Margaret Maloney

I had a wonderful experience at Herzig Eye Institute. From the first moment I checked in to my follow-up appointments the staff treated me so well. I highly recommend them!

5 Stars

Everything is very professional and clean. Staff is super friendly and clearly answered all my questions

Awesome staff, I am very happy with my end results. Thank you